Privacy Policy

To protect customer privacy, trade secrets and related information security, standardize our behavior of information collection, use, storage and disclosure, in accordance with relevant laws and regulations and the requirements of the "Measures for Standard Contracts", combined with the characteristics of foreign trade TOB business, this privacy policy is formulated. We will strictly perform our confidentiality obligations to effectively protect the legitimate rights and interests of customers. The cyberspace administration and its staff will also legally keep confidential the customer privacy, trade secrets and other information known in the performance of their duties, and shall not disclose, illegally provide or illegally use them.

1. We will adopt safe and reliable storage methods (including online encrypted storage and offline file retention) to properly keep customer information, establish a sound information security management system, and equip necessary security protection measures to prevent customer information from being lost, leaked, tampered with or damaged.

2. Information storage period: After the transaction is completed, the customer information will be retained in accordance with the requirements of laws and regulations and the agreement of the contract. After the retention period expires, we will take measures such as deletion and destruction to completely clear the customer information and shall not retain any copies (except as otherwise stipulated by laws and regulations).

3. Our staff shall strictly abide by the confidentiality regulations. Only authorized personnel can access customer information. It is strictly prohibited to access, use or disclose customer information without authorization. If the regulations are violated, the relevant personnel shall be held responsible.

1. We only collect the necessary information required by the customer to complete the foreign trade TOB transaction and perform the contract, and do not collect information unrelated to the transaction, mainly including: the customer's basic enterprise information (enterprise name, registered address, unified social credit code/tax number, contact information), contact person information (name, phone number, email address), bank account information (only used for TT payment settlement, see Article 4 of this policy), contract and order related information (traded goods, quantity, amount, delivery requirements, etc.), customs clearance and transportation related information (necessary materials for FOB sea freight customs clearance and delivery).

2. All information collection methods are actively provided by the customer, including but not limited to signing contracts, filling in relevant forms, email communication, offline docking, etc. We will not collect customer information in illegal ways such as fraud and coercion.

1. The customer information collected by us is only used to perform the foreign trade contract with the customer and complete transaction-related matters, including but not limited to: TT payment verification, FOB sea freight arrangement, customs clearance document preparation, transaction progress notification, after-sales service and dispute handling, etc.

2. Without the customer's written consent, we shall not use the customer's information for purposes unrelated to the transaction, nor disclose, sell, rent or transfer the customer's information to any third party (except cooperating parties required by laws and regulations and agreed in the contract, such as shipping companies, banks, customs brokers, etc.).

3. We will reasonably use the customer's information to ensure that the information use process complies with laws, regulations and the agreement of this policy, and avoid information abuse.

1. We shall not disclose customer information to any third party except in the following circumstances:

 (1) With the customer's explicit written consent, disclose the necessary customer information to the cooperating parties agreed in the contract (such as shipping companies, banks, customs brokers, etc.) for completing transaction-related matters;

 (2) truthfully provide customer information in accordance with the requirements of laws, regulations, administrative organs or judicial organs;

 (3) To protect our legitimate rights and interests, disclose necessary customer information to relevant institutions when handling disputes, lawsuits, arbitrations and other matters (in line with the provisions of laws and regulations).

2. When disclosing customer information, we will strictly control the scope of disclosure and only provide the minimum scope of information required to complete relevant matters to avoid unnecessary information leakage.

1. The customer has the right to inquire about and verify the information provided by himself. If he finds that the information is incorrect or incomplete, he may submit a correction or supplement application to us. We will verify and handle it within 3 working days after receiving the application and feed back the result to the customer.

2. After the transaction is completed and the information retention period expires, the customer has the right to request us to delete his relevant information. We will complete the deletion within 5 working days after receiving the application and provide a deletion confirmation certificate (except as otherwise stipulated by laws and regulations).

3. The customer has the right to refuse us to collect information unrelated to the transaction. If we violate the agreement of this policy to collect, use or disclose customer information, the customer has the right to request us to stop the infringement and bear corresponding legal responsibilities.

1. If due to our intentional or gross negligence, the customer's information is leaked, lost or tampered with, causing losses to the customer, we will bear corresponding compensation liabilities; if the loss is caused by the customer's own reasons (such as incorrect information provided, disclosure of own information, etc.), the customer shall bear it by himself.

2. This privacy policy is an integral part of this comprehensive policy specification and has the same legal effect as the relevant terms of payment and shipping. Both parties shall strictly abide by it.

1. This comprehensive policy (including payment, shipping and privacy protection) shall take effect on the date of issuance, apply to all foreign trade TOB businesses and related customers of our party, and replace all previous relevant payment, shipping and privacy protection regulations issued by us.

2. We have the right to modify and supplement this policy in accordance with national foreign exchange policies, bank regulations, maritime shipping industry norms, relevant laws and regulations on privacy protection and our own business development needs. The modified policy will be notified to customers through our official email, website or written notice, and the modified policy shall take effect on the date of delivery to customers.

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ZHEJIANG CHINA

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(86) 16692221959   

(86) 18089882757